Call: (206) 666-3885
We deliver mission-critical IT leadership, cybersecurity, and Microsoft 365 services built specifically for Public Safety
We deliver mission-critical IT leadership, cybersecurity, and Microsoft 365 services built specifically for Public Safety
You're running a fire department or EMS agency on a patchwork of aging systems, underfunded IT budgets, and a "tech guy" who's really just the newest firefighter who knows how to reset a router.
Meanwhile:
Generic MSPs don't get public safety. You need a team that speaks your language—and treats your uptime like lives depend on it. Because they do.
ITMedic was built specifically for fire departments, EMS, and public safety agencies.
We serve as your virtual CIO/CTO office—providing the strategic leadership, security expertise, and hands-on technical support that keeps your operations running and your people protected.
We don't just fix tickets. We stabilize, modernize, and future-proof your agency's entire digital foundation.
Whether you need full managed IT or help with a single critical project, ITMedic brings specialized expertise to every engagement.
Our team offers flexible engagement options—from fully remote managed services to rapid on-site deployment when boots on the ground matter. Whether you need a virtual CIO partner or hands-on technical support during a facility move or system cutover, we're positioned to respond.
Proactive monitoring, help desk, and on-site support that keeps systems secure and crews connected.
HIPAA, CJIS, and real-world protection against ransomware, phishing, and data loss.
Deployment, migration, training, and optimization—built for how public safety teams actually work.
Station Wi-Fi, FirstNet 5G, MDT connectivity, and network builds that hold up under pressure.
IT assessments, roadmaps, budgeting, and grant support to modernize on your timeline.
CAD/RMS implementations, dispatch upgrades, facility relocations, and access control.
Apps, dashboards, and Power Platform tools built for frontline efficiency.
Not sure where to start? That's what the Discovery Call is for.
We're not generalists who stumbled into public safety. Our Highly Technical and Certified staff are typically First Responders themselves. We've built ITMedic specifically to serve fire departments, EMS, and emergency services—because over the past 35 years we have experienced how badly the industry is underserved.
We understand dispatch workflows, mutual aid, 24/7 operations, and the tech that supports them.
HIPAA and CJIS aren't afterthoughts. They're baked into every recommendation.
Entra, Intune, Power Platform, Teams—configured for how your people actually work.
We help you plan, budget, and present to your board, not just react to outages.
We're your technology medic team. When things break, we stabilize fast.
When you partner with ITMedics—whether for managed services or a single project—you get:
The Deliverables:
The Outcomes:
Your Discovery Call is free, low-pressure, and focused entirely on your agency's needs. We'll assess where you are, identify quick wins, and give you an honest recommendation—even if that means ITMedics isn't the right fit.
No contracts required to start. No 3-year lock-ins. We earn your trust monthly.
Please reach us at info@itmedic.ai if you cannot find an answer to your question.
Service Areas
ITMedic provides on-site and remote IT support for fire departments, EMS agencies, and public safety organizations
AZ | CA | FL | GA | ID | MD | MT | NJ | NY | OR | TX | WA
Most of our managed services are delivered remotely, with on-site visits scheduled as needed or during critical projects
Most agencies we work with had "someone" before us. The difference is specialization. We understand public safety operations, compliance requirements, and the technology that supports them. We're not here to replace your people—we're here to augment and elevate.
Absolutely. We work with agencies of all sizes—from single-station volunteer departments to large metro operations. Our services scale to your needs and budget.
It's built into everything we do. From secure configurations to policy documentation and audit prep, we help you maintain compliance without the guesswork.
We offer 24/7 support with clear escalation paths. For critical incidents, we're on it immediately—because we know downtime isn't an inconvenience in public safety. It's a risk.
Yes. We've been working in the Microsoft Partner Ecosystem for over 20 years.
It's a 30-minute conversation (video or phone) where we learn about your agency, your challenges, and your goals. We'll share initial observations and—if it makes sense—outline what a partnership could look like. No hard sell.
No. We can work on a month-to-month basis for ongoing services. We'd rather earn your trust every month than lock you in.
We specialize in setting up and maintaining networks for small businesses. Our team of experts ensures your network is secure, reliable, and always up-to-date.
We provide data backup and recovery services to ensure your business critical data is always safe and secure. We use the latest technologies to backup your data and recover it quickly in case of any disaster.
We offer a wide range of cloud solutions to help your business achieve productivity and efficiency. Our cloud services include cloud hosting, cloud storage, and cloud application development.
You've got enough to worry about. Your technology shouldn't be one of them.
Book a free Discovery Call and let's talk about where you are, where you want to be, and how ITMedics can help you get there.
(206) 666-3885 Headquartered in the Puget Sound serving customers in the United States and Canada
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