We Know Your IT Challenges Because We've Lived Them

The Challenge: When your CAD system fails during a structure fire or your network drops during a mass casualty incident, lives are at stake. Unlike retail or office environments, fire departments operate 24/7/365 with zero tolerance for downtime.

How We Help: We design redundant systems with automatic failover, implement proactive monitoring that catches problems before they become outages, and provide true 24/7 support from people who understand that 3 AM on Christmas isn't a convenient time for a server failure—it's when you need us most.

 The Challenge: Fire-based EMS agencies face a unique compliance burden: CJIS requirements for criminal justice data AND HIPAA requirements for patient information. One audit failure can mean losing access to critical databases or facing significant fines.

How We Help: We specialize in the intersection of CJIS and HIPAA compliance. From security policies to technical controls to audit preparation, we ensure your department meets both federal requirements without the complexity of managing two separate compliance programs.

 The Challenge: You've explained shift schedules to your MSP three times. They still don't understand why you can't just "reboot the server" during business hours. They've never heard of NFIRS. They think a CAD is something you design buildings with.

How We Help: Our team includes current and former firefighters, paramedics, and EMS chiefs. We speak your language because we've worn the gear. We understand that "business hours" means something different when your business never closes, and we know that your RMS isn't optional—it's how you document every call.

 The Challenge: When the choice is between a new engine and a network upgrade, the engine wins every time. But aging infrastructure creates hidden costs: lost productivity, security vulnerabilities, and emergency repairs that blow through your budget.

How We Help: We help you build technology roadmaps that align with your budget cycles. We identify grant opportunities (AFG, SAFER, state programs) that can fund IT improvements. And we right-size solutions—because a 10-station department doesn't need enterprise software designed for a 200-station metro agency.

 The Challenge: Mobile data terminals that lose connection in rural areas. Apparatus WiFi that can't penetrate the apparatus bay. FirstNet integration that was promised but never delivered. Field technology that works in the sales demo but fails on the fireground.

How We Help: We design mobile connectivity solutions specifically for emergency services: FirstNet integration, apparatus WiFi that actually works, failover configurations that keep you connected when primary networks fail, and field-tested solutions—because we've been on that apparatus when the MDT dropped.

The Challenge: Your CAD is from one vendor. Your RMS is from another. Your station alerting system predates both. Your ePCR doesn't sync with your billing. You're running three different databases that all need the same information entered separately.

How We Help: We specialize in fire service technology integration. We work with all the major vendors—ESO, ImageTrend, Tyler, First Due, Emergency Reporting—and we build the bridges between systems that were never designed to work together. Our goal: enter  

The Challenge: No technology roadmap. No capital replacement plan for IT equipment. Purchasing decisions made in crisis mode when something breaks. No one at the table who can translate technology into terms the board understands.

How We Help: Our Virtual CIO service gives you strategic IT leadership without the six-figure salary. We develop 3-5 year technology roadmaps, align IT investments with operational goals, prepare board presentations, and attend budget meetings. You get a technology strategist who speaks both IT and fire service.